Network Operations Center (NOC): Why Would You Need One
If the business is starting to expand and build its own Infrastructure Technology, the common impulse of the HR Department would be to hire more IT experts, personnel and acquire more equipment to manage the growing network activities of the whole company. They would need an entire team to supervise, monitor, and maintain the network.
NOC (pronounced as “knock”) is a centralized place where IT technicians, engineers, and administrators direct the company’s complex network activities. They troubleshoot and solve IT-related problems, prevent issues from coming back, secure the health of the network, routers and switches, servers, applications, websites, firewalls, etc. Basically, everything that relates to a computer, IT and network. Think of Big Brother who can see everything in one room, someone who can see future problems and solve them right away.
Recruiting a whole team and buying equipment and machinery (not to mention its expensive subscription, licenses, and maintenance) would definitely be costly for a company considering their budget restrictions. Companies need to allocate their budgets on a more strategic purpose to ensure their profitability.
Apparently, you can outsource a third-party service provider to handle different functions and complex tasks. This outsourced service promises a more affordable price without compromising the quality of service. Here are some signs that your business would need one:
1. Complex Problems.
As the company grows and uses various techniques in business in this digital age, problems are always inevitable. It could be a total disaster if left unsolved. A business that is trying to build its reputation in the market, can not compromise important company or customers’ data and information because of this. So, you would need experts to handle various kinds of situations to mitigate possible damages.
They wouldn’t know when hackers and cybercriminals will attack. They need to police the network diligently.
2. In-house Security Operations Center / IT Support / Help-Desk is not Enough.
Most companies already have in-house IT Support or Help Desk and they think that it is already enough to handle problems and concerns and end-users. But what if the problem is within the IT Support or Help Desk, who would solve it?
The common misconception of people and end-users is that SOC and NOC are the same. But their biggest difference is that SOC deals mostly with end-users while NOC deals with IT people and experts. NOC engages with advanced problems that may seem foreign to end-users. When SOC can no longer solve those issues, it is the time that they should collaborate and cooperate with the NOC team.
3. Budget Restrictions.
As mentioned above, forming a new NOC team could be costly for the company. Equipment from hardware to software, to a new office or space for them would not be practical given that the company is carefully allocating its budget for other strategic purposes.
Practically speaking, outsourcing this service would be economical for the company. The third-party NOC already has its own equipment, office, and software needed. No need to worry about costly and time-consuming equipment acquisition and set up because everything is ready. They just need your inquiry and trust to do the job for you.
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