30 May

How to Build Remote Teams in the Philippines Through Managed Operations

Building a remote team is a challenge, and you are better off leaving this project to individuals who specialize in the outsourcing business. The BPO Philippines scene is thriving, and there is no shortage of companies that you can consult with if you are looking forward to putting up a business.

Here, we will be looking at the advantages of having managed services in the Philippines, and by the end of this article, you should be able to make an informed decision where you will outsource or have a managed operations.

customer support

First off, you need to decide which route to take. Do you want to take the total outsourcing route or would you prefer managed operations?

Total outsourcing refers to a business model where you outsource everything to the supplier. In the case of technology, this means that the supplier will manage your data centers, your servers, and everything else related to it.

In managed operations, you will manage your own servers, and you will also be responsible for your data collection and storage. The only thing you will outsource is a chunk of your activity, like customer service.

In total outsourcing, you may come across several disadvantages. For one, the supplier has all the data and the processes, and you pay them for the service rendered, but you are not managing them. To some degree, they may implement some processes that will affect your business, such as changing the software or downgrading IT hardware.  

BPO companies in the Philippines specialize in managed operations. Essentially, you will pay for the services rendered, like bookkeeping, graphic arts, or customer service activities. You have a say about the kinds of computer they must use, what security protocols must be there, and you will be managing the center remotely.   

Less Cost for Infrastructure

One benefit of offshoring in the Philippines is that you do not have to build your remote team from the ground up. The buildings are already up, and the computers are already in place. All you have to do is to meet the supplier, discuss your business needs, and agree on a price.

There are many outsourcing specialists in the country that already has a complete roster of personnel from IT security specialists, human resources, payroll, and managers. All these teams will work together to hire the people you need, train them according to specifications, and get the job done for you.  

Lots of Talent

The BPO industry in the Philippines is prepared to meet any kind of service you need that can be done remotely. Be it accounting, healthcare documentation, banking, or customer service, the country is poised to answer the demand for global outsourcing needs.

With the rise of freelancing specialists, you can also rest assured that you will find small teams that can offer managed services to your team if you are just starting out. Space is not an issue. There is a coworking space in Ortigas or Makati, or other prime cities in the country, where your team can share office space with other companies or groups so you can save on the cost of real estate.

Summary

Should you decide to outsource, weight the financial consequences carefully. Also, take a look at the amount of effort you need to get it done, and you will realize that managed services is the way to go.

For inquiries, write to bd@athl.com.hk.

 

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