29 Oct

Telesales Techniques That Work

As we are all aware of, Telesales is now an ubiquitous activity that allows most companies to sell products and services through telephone conversation.

22 Oct

Outsourced Helpdesk Services: Why or Why Not?

There is nothing more frustrating than poor technical support in times of need.

10 Oct

Secrets To Successful Chat Support Experience

Unlike any other common voice call center practices, Chat Support attends to and resolves customer issues through chat, this saves customers from long waiting time just to speak with a representative.

02 Oct

Outsourced Help desk Services: Why or Why Not?

There is nothing more frustrating than poor technical support in times of need. Customer inquiries and issues are being relied to Customer Support but unfortunately, more companies are not yet fully equipped with help desk support solutions due to budget restrictions, this usually occurs with start-ups and SMEs.

24 Sep

Customer Service: Make It or Break It

No need to spend millions on Ads, good customer service will advertise for you. Advertisements can generate audiences but only good customer service will help maintain leads, nurture them and retain sales.

18 Sep

Here’s What You Need to Know About Data Entry Services

Large number of data sheets are added every day, these sheets are required to be synchronized so it can be used readily without any glitches, companies may find it exhausting to do so.

06 Aug

Philippines: Multi-Lingual Capacities In Bloom

In 2011, the Philippines has proven its competitiveness as it surpassed India as the World’s top destination for Call Center Outsourcing. The country now caters multilingual call center offering namely Bahasa, Japanese, Mandarin, Cantonese, Korean and Vietnamese languages as its outsourcing expertise.

26 Jul

The Rise of Creative Process Outsourcing in the Philippines

With its large pool of skilled manpower, lower operational cost and outstanding Filipino work ethics and values. Truly, Philippines is now one of the top choices for Business Process Outsourcing (BPO).

16 Jul

Reasons to Consider Working in a Call Center

Most of us think that working in a call center is a tiring, tedious job, receiving load of calls, handling customers of different mood and attitude. But still, most Filipinos opt to be part of the said industry and here are only few of the absolute reasons:

06 Jul

Philippines as Asia’s Outsourcing Powerhouse

Today, Philippines as Asia's Outsourcing is continuously expanding, contributing to its economy in a big way. Among other countries, Philippines has now taken the lead and been ranked as the topmost choice for Business Process Outsourcing all over the world. Listed below are few things Philippines has to...

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