18 May

Here’s How You Can Generate Leads Through Cold Calling

Cold calling may be one of the oldest ways, yet still the most effective technique for telemarketing and appointment setting companies to generate leads. Unlike any other options available today such as social media and email newsletters, cold calling allows you to directly communicate with your prospect customers, be...

10 May

Essential Ways to Manage Your Remote Call Center Staff

The remote work trend has officially kicked in and has become a popular choice for different industries today, including the outsourcing and call center companies in the Philippines . Thanks to technology and cloud connectivity, the transition from a typical office set up to a virtual, work from home...

29 Apr

Telemarketing For Your Business

When a company is looking for an opportunity to grow, Telemarketing is often their top option. Though it is considered to be one of the oldest forms to market, the initiative of reaching a prospect through phone calls is still proven to increase sales. Here we have gathered some...

12 Apr

The Guide to Hiring Remote Employees for your Virtual Office

Finding the right remote staff can be a lot more difficult than recruiting people for an office-based contract. While the traditional recruitment requires a series of personal interviews, hiring the perfect candidate for a work from home set up is usually done online, which makes it harder for employers...

05 Apr

6 Important Tips for a Successful B2B Appointment Setting Process

B2B appointment setting is one of the processes a company needs in order to establish partnership and generate profit from other large businesses. It involves an activity where in-house sales representatives or outsourced appointment setting services connect to executives and company decision makers through cold calls, emails or reach...

14 Mar

Outbound Sales: Steps, Tips, and Techniques to do it Better

Most companies today are discarding their outbound strategies and opt inbound sales where potential customers reach out to get to know more about the product they offer. While inbound sales may only be feasible for big and well-established companies, waiting and relying on your prospects to find you might...

23 Feb

The Financial Benefits of Hiring Work from Home Staff for Your Call Center Empire

When we talk about work from home call center jobs, we usually think of the ways it benefits employees. For an average staff, working from home means reduced exposure to daily rush hour commutes, increased productivity and a balanced professional and personal life. But what we seldom talk about...

15 Feb

Stress Management Techniques for Work From Home Call Center Staff

The health risks brought about by the Coronavirus pandemic has forced big and small call center companies around the world to make an immediate change on its routines and structure. Work from home arrangement for employees have been made necessary to at least minimize exposure and prevent the transmission...

01 Feb

Qualities of the Best Call Center Partners in the Philippines

A business can only tell that outsourcing in the Philippines is a success when it has found the right outsourcing partner. Most companies that are new to the industry might have to jump between one call center to another before finding the right one that will meet its current...

25 Jan

Notes on Outsourcing NOC Services

I. As defined by extnoc.com, a Network Operations Center or NOC (pronounced as “knock”) is a centralized location where a company and their staff can provide supervision 24 hours a day to help monitor and manage a company’s services, databases, external services, firewalls, and network. II. It is where...

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