Telesales Techniques That Work
As we are all aware of, Telesales is now an ubiquitous activity that allows most companies to sell products and services through telephone conversation.
Outsourced Helpdesk Services: Why or Why Not?
There is nothing more frustrating than poor technical support in times of need.
Secrets To Successful Chat Support Experience
Unlike any other common voice call center practices, Chat Support attends to and resolves customer issues through chat, this saves customers from long waiting time just to speak with a representative. Chat Support professionals should be readily available to make customer response in real-time. Customer satisfaction gained from chat...
Customer Service: Make It or Break It
No need to spend millions on Ads, good customer service will advertise for you. Advertisements can generate audiences but only good customer service will help maintain leads, nurture them and retain sales.
Here’s What You Need to Know About Data Entry Services
Large number of data sheets are added every day, these sheets are required to be synchronized so it can be used readily without any glitches, companies may find it exhausting to do so.
Philippines: Multi-Lingual Capacities In Bloom
In 2011, the Philippines has proven its competitiveness as it surpassed India as the World’s top destination for Call Center Outsourcing. The country now caters multilingual call center offering namely Bahasa, Japanese, Mandarin, Cantonese, Korean and Vietnamese languages as its outsourcing expertise. Filipinos are not only proficient in English,...
The Rise of Creative Process Outsourcing in the Philippines
With its large pool of skilled manpower, lower operational cost and outstanding Filipino work ethics and values. Truly, Philippines is now one of the top choices for Business Process Outsourcing (BPO). Types of these business processes are classified as: Call Centers Knowledge Process Outsourcing Back Offices Software and Game...
Reasons to Consider Working in a Call Center
Most of us think that working in a call center is a tiring, tedious job, receiving load of calls, handling customers of different mood and attitude. But still, most Filipinos opt to be part of the said industry and here are only few of the absolute reasons: No...
Philippines as Asia’s Outsourcing Powerhouse
Today, Philippines as Asia's Outsourcing is continuously expanding, contributing to its economy in a big way. Among other countries, Philippines has now taken the lead and been ranked as the topmost choice for Business Process Outsourcing all over the world. Listed below are few things Philippines has to...
Inbound-Outbound Calling and Ways to Succeed in Both
Answering phone call seems easy. But for Call Centers, such phone calls are diamonds, possible market. Hence, a flourished customer-agent communication is the primary key to closing the deal.
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