29 Oct

Telesales Techniques That Work

As we are all aware of, Telesales is now an ubiquitous activity that allows most companies to sell products and services through telephone conversation.

22 Oct

Outsourced Helpdesk Services: Why or Why Not?

There is nothing more frustrating than poor technical support in times of need.

10 Oct

Secrets To Successful Chat Support Experience

Unlike any other common voice call center practices, Chat Support attends to and resolves customer issues through chat, this saves customers from long waiting time just to speak with a representative. Chat Support professionals should be readily available to make customer response in real-time. Customer satisfaction gained from chat...

02 Oct

Outsourced Help desk Services: Why or Why Not?

There is nothing more frustrating than poor technical support in times of need. Customer inquiries and issues are being relied to Customer Support but unfortunately, more companies are not yet fully equipped with help desk support solutions due to budget restrictions, this usually occurs with start-ups and SMEs. But...

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