25 Nov

How to Select a Call Center?

Growing businesses have multiple requirements on the front office and the back office needs. The call centers are a proven tool for both sales and customer service. However, the use of call centers is not just restricted to these two functions. Call centers can play a vital role in...

25 Nov

Top 4 Reasons Offshore Outsourcing your Business Is A Smart Move

Offshore outsourcing is the best practice of hiring an external organization to perform major business functions in a country other than the one where the services or products are actually established. Offshore outsourcing is a relatively fast business phenomenon that continues to transform real economies. Offshore outsourcing call center...

19 Nov

6 Major Facts for Better B2B Telemarketing

B2B Telemarketing is a wide collection of services designed to enhance brand awareness and to generate new leads and opportunities via direct communicative conversations with potential customers. B2B telemarketing services may adopt outbound cold call conversations approach in line with telesales, but each call possesses multiple purposes that include...

19 Nov

Top List of BPO Companies in the World

BPO stands for Business Process Outsourcing, which has become a important component of managing costs and efficiencies in business organizations nowadays. A BPO company is usually contracted to handle typically non-primary commercial activities and functionalities as a third party service provider. This BPO, Business Process Outsourcing falls under the...

18 Nov

Top Reasons to have Outsourced Call Center Services

Outsourced call center services are an essential part of any type of business. Call centers are one of the most important human aspects of customer service and deal with customers effectively and empathically. Sometimes, staying focused on your company’s core competencies can often leave you without time to manage...

17 Nov

Top 5 Affordable and Time Saving Telemarketing Maintenance Tips

Telemarketing services have been proven to be an extremely efficient and effective tool for enhancing sales numbers, upgrading customer services, cross selling, implementing new promotions, providing good customer care and highlighting customer relationships. Top telemarketing techniques provide an informative, packed resource for all sales professionals. Telemarketing services offer better...

16 Nov

Top 5 Tips for Improved Customer Service Through Social Media

With the popularity of Internet the ways of manage customer expectation has undergone a paradigm shift. Customers are more likely to read online reviews, check out social media pages and interact through online resources before making the right purchase. This indicates that you cannot ignore online customer service touch...

13 Nov

What are the Challenges Faced by BPO Firms?

India and Philippines have been at the frontline of the BPO services revolution and its firms have garnered an enormous market share of the BPO/Services market. In the present scenario, the domain of (BPO) Business Process Outsourcing, the countries that are competing with India & Philippines are Malaysia, Mexico...

13 Nov

What is Business Process Outsourcing?

Business process outsourcing (BPO) is the subset contracting of a specific business task, to an outsourced third party at defined terms, conditions and performance indicators. The industry is largely divided into two parts – first being back office support that may include payrolls, billing, purchasing, technical support and front...

13 Nov

What is the Future of Business Process Outsourcing Industry

Business Process Outsourcing (BPO) services are delegation of one or more Information Technology – intensive business processes to an external provider, which in turn owns, administers and manages the chosen process based on measurable and defined performance criteria. India and Philippines have developed into hot destinations for such services....

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