19 Dec

Creative Process Outsourcing & Creative Services

With the phenomenal penetration and acceptance of Internet, the marketing of any business is going through a 180 degree shift. The growth of smart phones has altered the marketing space for ever.

07 Dec

Technical and Customer Support for Consumer Product Companies

With rapidly advancing technologies across industry, the landscape of consumer products has changed with more intricately technical products. The ones who was inclined towards new technology have an advantage in using these products.

22 Nov

VOIP Technical Support

VoIP is a big business. There are multiple categories of players catering to the wide ranging market. The players include Tier 1 Mobile carriers going down to Tier 3 carrier which cater to more fragmented and smaller market niches.

26 Oct

Technical Support Campaign

After sales support forms one of the most important basis for ensuring long term success of a business. As it is said “Happy customer is the best advertisement” and the converse is also true that a disgruntled customer can create a poor image of the company and its products....

23 Oct

Hybrid Chabot’s – The Future of Customer Service By Jas Anand

Technological changes are driving new frontiers in trade and industry. The new age businesses are creating a new level field across industries. The traditional business are facing competition and there has never been more need for innovation and nimbleness to hold on the market share. The industries are changing...

09 Oct

Seat Leasing vs. Managed Operations (or Co-Sourcing)

Philippines is one of the favored destinations for outsourcing. As per article dated October 2, 2017 in Nikkei Asian Review, Philippines accounted for 12.6 % share in the global outsourcing market in 2016 and recorded revenues of US$ 23 Bn with direct employment to 1.3 million people. The business...

20 Apr

Changing the (Sales) Conversation – One Car Ride at a time

It was just another hectic sales prospecting trip for me into the German industrial heartland. As I hurriedly walked towards the taxi rank post arrival at Frankfurt, little did I know that I was about to be propositioned for a cab ride like I had never taken before. A...

20 Apr

From Grit to Great: Lessons from the Sales Frontline

I don’t consider myself a coffee snob. I don’t particularly live my fantasies via coffee. I am quite happy with my plebeian Starbucks albeit with an extra shot of Kenya medium (Note: That’s not snobbish surely. Snobbish would be if I were having the Hacienda La Esmeralda Special Panama...

14 Mar

Why CPA’s & Accountants Should Consider Outsourcing a Part of Accounting Services?

Businesses are changing and with these changes are making a strong case for service providers to have a relook at its delivery strategy. This phenomenon is also impacting the practice of CPA’s and accountants and opening a new era of opportunities. With exclusive outsourcing products being designed for them,...

09 Mar

Biggest BPO’s in the Philippines

The outsourcing industry in Philippines currently employs 1.3 Million personnel. The industry is poised to reach out to over 3 Million at the current growth rates. Taking a conservative view, we can peg the annual growth at 15%. There are many players in Philippines and the list below is...

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